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A Free eZine for Business Owners & Professionals by MediaPower & Mediastreams.ca

October 2009 issue


Why 'Conversion' is King!

Having a pretty website or a technically sophisticated one is all well and good, but the proof of the pudding lies in how well it does its work - and what is the 'work' of a website? It is CONVERSION - its ability to communicate your message in a way that pulls viewers over to your way of thinking and makes them take the action which you'd like them to take.                 Read On...

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Advertising.com recently conducted a study that examines consumer behavior relating to online video and video advertising.

The study reveals 62% of consumers view video online, and the numbers are continuing to grow.

Results also show that consumers prefer information & news clips over entertainment pieces.

 

in this issue...

 
     
     
 

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Feature Article

Why 'Conversion' is King!

 
 

Having a pretty website or a technically sophisticated one is all well and good, but the proof of the pudding lies in how well it does its work...

...and what is the 'work' of a website? It is CONVERSION - its ability to communicate your message in a way that pulls viewers over to your way of thinking and makes them take the action which you'd like them to take.

For a business website, the objective is sales - i.e. turning viewers into customers. For an information website it may mean turning viewers into regular subscribers and so on...

Strategic thinking (fixing your objectives) and employing the resultant correct tactics will improve your site's conversion rate, which in turn generates more leads & sales.

The key to increasing the efficiency of your website is conversion balance

What, you may ask is conversion balance? Quite simply it is balancing the site's Success Factors (building trust and confidence) against its Failure Factors (undermining that trust and confidence). A higher success to failure ratio leads to 'conversion' and a higher failure to success ratio leads to viewers abandoning your site before they react the way you have planned.

This balancing act can happen consciously and/or subconsciously and is in action every moment they are on your site. The more marked the imbalance, the easier is their decision whether to buy or to click away.

Thus your objective as the site owner is simple - increase the success factors and decrease the failure factors, to improve your conversion rates. Whatever business you may be in, this principle is universally important.

The 3 main principles affecting conversion are:

  1. Engagement:  keeping the viewer interested long enough to appreciate your message look deeper into your site.

  2. Efficient Communication: giving them the information they are looking for quickly and efficiently without making them search for it.

  3. Complete Information: giving them all the information they need and all the reasons they need to make a 'buying decision'.

Any element that causes frustration, negativity or a concern in the mind of the visitor tips the balance against conversion and in favor of abandonment.

There are other more minor yet significant Failure Factors that work against conversion and they are:

  • Poor copy (doesn't focus on benefits to visitors)

  • Poor navigation

  • A poorly organized site structure

  • Information displayed in the wrong order

  • Too many clicks to achieve their objective

  • Illegible copy or text that is difficult to scan

  • Too many choices

  • Inconsistency

  • Too much technical jargon for lay viewers

  • Broken links

  • Outdated content

  • Unprofessional design

  • Hard to find contact information

  • Forms that ask for too much information

Failure factors generate anxiety, not to mention severe frustration, which is lethal for any website in this age of shortened attention spans. They erode the motivation of your visitors and prevent you from building a good relationship and this leads viewers to click away from your website.

What about Success Factors?

Anything that makes your content interesting, comforting, self-explanatory, obvious, easy-to-use, and meets your visitors' needs quickly, efficiently and persuasively, is a success factor. These factors include:

  • UVP: Unique Value Proposition (why you and not your competitor?)

  • The strategic use of Multimedia and Streaming Video in addition to text - this amply provides the 3 conversion principles of engagement, communication and information described above.

  • Understanding your visitors' motivation

  • Sales copy that stresses Benefits more than Features

  • Easy and intuitive navigation structure

  • Well laid out site structure

  • Succinct copy without too many 'salesy' frills

  • Clear instructions in your call for action

  • Simple forms that do not demand too much information which the viewer may be reluctant to provide.

  • Good Layout with easily scanned pages, designed much like a magazine with pull-outs, narrow text columns, etc.

  • Incentives and offers

  • Testimonials

  • Using well recognizable, universal web conventions (i.e. make links look like links)

  • Meaningful page titles, descriptions and sub-heads

  • Professional design that does not look 'homemade'

Success factors like these generate confidence and a positive reinforcement that adds credibility to your image. When visitors feel comfortable and like they're in the right place, you earn their trust and now have an opportunity to build a relationship. You need to  encourage them to read on, click to the next step, fill out a form or pick up the phone.

It is important to provide content for different kinds of people; those who just want the facts please, those who respond to an emotional pitch, people who are visually oriented, detail-oriented individuals, etc.

Detailed text documents are OK for the latter but most people want their information fast, easy to grasp and interestingly displayed - which falls into the province of Streaming Video - a mode of communication that is more powerful than most people are aware of and which is fast becoming the ideal mode of communication these days.

Conversion is the result of a series of small decisions and tiny steps that all fit together to help viewers along to reach your stated objective. By reducing the failure factors and increase success factors you will tip the scales in your favor and "Convert Viewers into Customers"

 
 
 
 

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Video Marketing - Its Use & Tips

 
 

Video communication is the most efficient means of reaching into the minds of prospective customers to explain and promote the key value of your product or service. The rapidly increasing use of Streaming Video on the Internet is proof of the marketing world's awareness of its numerous advantages. It combines the power of classic TV commercials with the Internet's most powerful function - namely interactivity.

The ad now becomes attractive to even the most casual Web surfer, making them much more receptive to your message and what you have to offer. Online marketing is far more cost effective than your typical TV ad, simply because it's much less expensive (even free) to distribute. No more booking "air-time" and no more restrictions on how long the ad can run! Not to mention the fact that it makes customer targeting a lot easier as well.

What defines the concept of Online Video Marketing?

It is the marketing strategy used by businesses to promote products and services, by using short, powerful and informative videos, for the purpose of raising awareness and interest in prospective customers and leading them into making that all-important 'buying decision'.

Characteristics of Online Video Marketing

We all know that information is delivered at a higher rate via images than through text...    "If a picture is worth a thousand words, a video is surely worth a million!"  The average person today prefers watching a screen to reading. Videos can get to the point faster with less time wasted and have the added advantage of being interesting, entertaining, more communicative and persuasive.

Marketing videos are used when a business decides to promote a bit more aggressively. Audio-visual advertising (as evidenced by television) is known to be far more effective than most other forms of media. Given that more and more people these days turn to the Internet in search of information, Internet marketing videos are a natural when it comes to serving the Web Surfer's need for that new, useful, and entertaining shopping experience.

Advantages of Video Advertising

The decision to employ video in your marketing campaigns, is usually a very good one. It is far more engaging than other types of advertising. It captures the Web user's attention easier and communicates your message to your prospects faster and more effectively than simple text and images.

A video ad can contain an actual product demonstration and highlight its working and benefits in a way that no text description can. Add a human face and a pleasant voice and you now have a prospect fully engaged in your message and value proposition.

Here are a few tips on using Online Video more effectively:

  • Don't just post the video on your site and wait for miracles to happen. Remember that of late, online videos have become way more attractive to Search Engines like Google and its well worth your while to optimize the video files to make them more easily indexable and searchable. This is similar to SEO (Search Engine Optimization) done for your text pages, which pushes you up the ladder.

  • While your video should be professional looking and well produced, remember that content is still king - script your video carefully to make sure you hit all the necessary elements of a good presentation: The initial hook - the 'pain' question - the solution - the benefits - the call to action.

  • Keep your video brief and to the point - a good rule of thumb for a promotional video is to keep it within 2:00 minutes in length. If more detailed explanations, descriptions or demonstrations are needed, make a separate video or series of videos, which leaves it up to the viewer's discretion to watch or not.

  • Make sure you allow your viewer to maintain control of the watching process - have a Player with stop/pause/mute controls that does not make the viewer feel trapped in your presentation.

  • I always advise my clients to implement their primary promotional video prominently on the top of their home page. It makes absolutely no sense to have your most powerful means of communication buried somewhere in the back of your site where it may never be noticed. The first page is your first impression on the viewer - and it counts!!!

 

 
 

A Picture is Worth 1000 Clicks!

To get the most out of the images on your site, you have to optimize them. According to R.J. Pittman of Google, good image optimization starts with having the best quality of images that you can have.


 

Video courtesy of WebPro News

The next step is to have an expressive title as well as rich descriptive content that explain the image. As Pittman tells special guest WPN correspondent Eric Enge, the more information that the user provides for the image, the better Google can index and surface the image.

 
 

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Sales & Marketing

The Most Valuable Source of Leads

 
 

The results of a study by the CMO (Chief Marketing Officer) Council may not surprise you, but the range of contrasts in responses provides a shocking insight into the sheer volume of missed opportunities and some suggestions on how to leverage those opportunities.

According to the CMO Council, best source of leads is from customer referrals.

Here are some numbers:

  • 54% Customer Referrals

  • 14% E-Mail or Direct Marketing

  • 8% Internet

  • 7% Events

  • 7% Leads from Vendors

  • 3% Third Party Lead Generation Organizations

  • 8% Other

Its quite obvious that the best leads come from the referrals of satisfied customers and not  surprising that customer referrals were ranked as four times more powerful and valuable than E-Mail or Direct Marketing campaigns and nearly seven times more likely to result in sales and new business than leads derived from the Internet.

Customer referrals provide immediate credibility. With consumers increasingly sharing information on the Internet by Blogs, E-mail, and word of mouth, this increase in consumer-to-consumer communication has empowered customers.

With all of this insight, how did the same channel executives, distributors, resellers, and channel representatives respond to the survey by Chief Marketing Officer Council with regards to tactics for generating new leads in the coming year?

  • 14% Plan to use Direct Marketing and E-mail campaigns

  • 13% Plan to use Sales Brochures and collateral

  • 10% Plan to focus on Tradeshows for lead generation

  • 8% Will use Seminars to generate leads

  • 7% Will rely on Print Advertising

  • 7% Plan to use Public Relations and Article Placement

  • 7% Plan to use the Internet and Online Advertising

  • 6% Will revert to Telemarketing

  • 6% Plan to invest in Internet Search Engine Marketing

  • 5% Plan to engage customers in User Group Gatherings

  • 4% Plan to rely on Yellow Page Advertising

  • 4% Will experiment on the Internet with Blogs and Social Networking

  • 3% Will use Online Directories

  • 3% Will create Webcasts

  • 1% Plan to use Content Syndication

  • 2% Will try something completely different

Even though 54% of respondents acknowledged that the most valued leads are based on customer referrals, the first mention of leveraging this goldmine occurs in the 4% of respondents that plan to engage customers in user group gatherings.

Actively and effectively mining the most valuable source for leads - i.e. customer referrals, will give you an immediate advantage over 95% of your competition.

Article courtesy of Site Pro News

 
 

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Tip of the Month

Online Video Tip

 
 

PROJECT YOUR PERSONALITY & GENUINENESS and ADD ENTERTAINMENT

Your prospects and customers need information. They need repetition, They need education. They need variety and frequency. That's what they need. And if you provide it, you'll see a marked improvement in the way your message is received.

But...if you want phenomenal results, you also need to give them what they want. And, what they want is YOU!

They want to be able to gauge your personality - because YOU are the face of your business. Customers prefer doing business with a real person, not just a cold corporate entity - and they will do business with you if they like what they see.

When you give them what they need and combine it with what they want, you have a winner!. Video gives you the opportunity converse freely with your prospects and customers face to face, while helping them with the things they need, and offering them the products and services you provide that make their life easier, better and more successful.

No one can tell you how to be YOU, or how to be real. Only you can determine that. But I can tell you how to inject personality into your presentations. Here are some suggestions:

  • Use conversational language, not corporate speak - and definitely not technical jargon.

  • Don't be afraid to talk about what you like, what interests you, what annoys you.

  • Project yourself onscreen as a friendly person and let your prospects and customers feel they are speaking with a friend who has their best interests at heart.

  • Use analogies that are interesting to you - chances are, they might also be interesting to your prospects and customers.

  • Speak directly into the camera - like having 'eye contact'

  • Don't stand square to the camera - it looks aggressive. Turn your body partially to one side while your face is directed to the camera.

  • Dress appropriately.

  • Smile and keep your face relaxed - don't hurry your speech or you'll sound false.

  • Keep in mind that you're there to help - not just sell.

  • Keep your tone friendly and informal - not "Salesy"

  • Keep it short and sweet - don't waste their time.

  • Ask for what you want - the call to action.

  • It takes a bit of practice, but you can do it.
     

 
     
 

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Did You Know...

 
  According to the UK based company Neutralize.com, users of Google versus those of MSN are just about polar opposites when it comes to natural versus paid search listings. Here's what their research found:

Google: 72.3% of searchers prefer clicking on the natural listings that SEO helps you get. Only 27.7% prefer using the paid links you might use as part of your SEM plan.

MSN: Only 28.8% of searchers go for the natural listings while 71.2% rely on paid links. This is almost the exact opposite of how Google users work.

That is crucial information to have! Now you know that time and effort is better spent on SEO for Google while for MSN investing in pay per click dollars is probably your best bet.

 
     
 

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Featured Service

 
 

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Even Weddings & Memorial Services

and more...

 

While Webcasting your Event Live is often used to broadcast sports or music events to the world, it is also a very powerful tool for companies who may wish, for example, to reach shareholders or maybe to have more of their workforce involved in a meeting - but without wasted time, effort or travel costs.

Live Event Streaming can send video and audio of any event being held Live - events like a company Annual General Meeting (AGM), weddings or just about any other event to viewers around the world, allowing them to watch it from the comfort of their own homes or offices. Anywhere you want to be, Streaming Media will help you broadcast successfully. You can now reach a much wider audience over a much larger geographic area anywhere in the world - an all this using a regular internet connection.                     Read All about it...

 
 
 
 
     
 
 
     
 

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Humour

A Comparison of Schools in Japan & India

A School Bus in Japan

Inside of a Japanese School Bus

 

And here's a School Bus in India!

 

But where do you call when you need Tech Support for Your Computers?

Japan or India?

 

 
 

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Helping People by Helping The Earth

Let's all of us take some corporate responsibility to keep our world clean and help the underprivileged at the same time

Click here and donate your old electronics to a worthy cause

 
     
 

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Contact Us

 
 

Mediastreams.ca is the Streaming Media division of

MediaPower New Media Communications

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visit us at: www.mediastreams.ca

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